Can anyone advise what I need to do to activate my AT&T SIM card? I own 11 other Arlo and Arlo Pro cameras so I am very familiar with the Arlo products and the Arlo Go worked fine for the first 15 free minutes that were included but I CANNOT get AT&T to activate my SIM card. I have followed the instructions and have spoken to and chatted with about 10 people at AT&T. No one knows what I am talking about. Netgear has been zero help. I am going into my third week of not being aboe to use this device. When it worked, I liked it and it worked well but with no wireless service it is useless for my needs. No one at Netgear seems to know what I am talking about and they just keep bouncing me from person to person and I have to start over each time. No records of my previous conversations, even with a Support Case #. A few details. -Arlo Go was being used on my Arlo account which is currently capable of supporting 15 cameras. Only 11 are on the account. -I paid Netgear for the Arlo Mobile service which includes 120 mimnutes of data. How to Use Guide: 4G LTEā¢ Activation. Download How to Use Guide. To activate a new 4G device and order a SIM card: Log in to My Business. I have used 0 of 120 minutes avaialbe. At this point I am paying for this service with no way to use it. -I am positive that the SIM card is an AT&T card because AT&T is the only service available in this area and it worked fine for the first 15 free minutes plus I verified by the first seven numbers on the SIM card that it is indeed an AT&T card. -I removed the camera from my Arlo account at the advice of one of the Netgear 'experts' so I have no way to log in since the camera is now offline due to no data service. Any help would be greatly appreciated. I simply need to know who to talk to and what to tell AT&T to get this card activated. The only way they tell me they can do it is to open a new account and I pay them a monthly fee for the service, for which I am currntly paying Netgear. Thanks in advance.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
March 2018
Categories |